PODCAST: Philadelphia Water Department on customer outreach, engagement initiatives - Pt. 2
In this episode, we're featuring Part 2 of our interview with the Philadelphia Water Department, focusing on what they're doing on social media.
Sept. 21, 2015 -- For water and wastewater utilities today, their customers play a vital role in how they function and can truly serve as the lifeblood of their operations. Whether it's contributing ideas or even supporting water conservation initiatives, these ratepayers have a major impact on many decision-making processes.
Connecting with these customers is key, and focusing on the importance of customer outreach and engagement and how utilities can better embrace transparency with their communities should be a primary concern. Likewise, there are several districts already incorporating some effective -- and innovative -- programs that are helping them establish a good relationship with their customers.
The Philadelphia Water Department (PWD) -- which provides water and wastewater services for the city of Philadelphia, Pa., as well as some communities in Bucks, Delaware and Montgomery counties -- is incorporating these efforts and much more. In this episode, we're featuring Part 2 of our interview with the Philadelphia Water Department, focusing on what they're doing on social media.