PODCAST: Philadelphia Water Department on customer outreach, engagement initiatives - Pt. 1

In this podcast, we talk with the Philadelphia Water Department and how the utility is implementing some unique and valuable approaches to better connect with its customers.

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Sept. 14, 2015 -- For water and wastewater utilities today, their customers play a vital role in how they function and can truly serve as the lifeblood of their operations. Whether it's contributing ideas or even supporting water conservation initiatives, these ratepayers have a major impact on many decision-making processes.

Connecting with these customers is key, and focusing on the importance of customer outreach and engagement and how utilities can better embrace transparency with their communities should be a primary concern. Likewise, there are several districts already incorporating some effective -- and innovative -- programs that are helping them establish a good relationship with their customers.

The Philadelphia Water Department (PWD) -- which provides water and wastewater services for the city of Philadelphia, Pa., as well as some communities in Bucks, Delaware and Montgomery counties -- is incorporating these efforts and much more. In this podcast, we talk with PWD and how the utility is implementing some unique and valuable approaches to better connect with its customers. Tune in to the discussion below:

Listen to the discussion now

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See also:

"PODCAST: Customer outreach, engagement initiatives at San Antonio Water System"

"Public Engagement: Implementing Effective and Innovative Outreach Programs is Key to Connecting with Customers"

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