City of Dayton selects new provider for utility billing, management online services
The City of Dayton, Ohio, has selected Vertex as its new solution provider for utility billing and management online services, including expanded e-solutions.
RICHARDSON, TEXAS, May 12, 2015 -- The City of Dayton, Ohio, has selected Vertex, a specialist in utility customer experience solutions, as its new solution provider for utility billing and management online services, including expanded e-solutions. Further, Vertex's cloud-based customer experience platform, VertexOne™, will enable Dayton to update its utility management services to meet its ever-changing customer needs.
The VertexOne platform will support the City of Dayton in serving over 60,000 customer accounts, generating over 450,000 invoices and over $100 million in annual revenue. The City also has over 23,000 customers registered with www.paydaytonwater.com, its online portal for payment and customer services.
VertexOne will support utility bill printing and mailing services, online managing and payment services via the online portal, and other expanded e-solutions for the City of Dayton, Jefferson Township and the City of Riverside.
The solution was selected from a review of seven vendor proposals and stood out based on its costs, products and services, unique migration methodology and security and data management practices inherent in the VertexOne SaaS based platform.
Dedicated solely to the utilities industry, Vertex Business Services is a specialist in customer experience solutions. The company serves more than 30 million customers for 55 electric, gas and water clients across North America. Through a wide range of innovative services and solutions -- from the VertexOne Software as a Service platform, to consulting and analytics, to BPO and customer experience outsourcing -- Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit www.vertexgroup.com.