Riverside County, Calif., identifies leaks with help from Sensus technology

FlexNet quickly identifies leaks, helps combat drought conditions for Eastern Municipal Water District.

Oct 5th, 2016
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With the implementation of the Sensus FlexNet® communication system, employees are empowered with continuous monitoring and usage reports. Photo Courtesy: Eastern Municipal Water District.

RALEIGH, NC, OCTOBER 5, 2016 -- Employees of Eastern Municipal Water District (EMWD) are now equipped with tools to detect leaks sooner and contribute to California’s ongoing water conservation efforts. For example, water dripping from a concealed broken sprinkler head could have caused one customer’s bill to double. Within days of deploying new Sensus technology, EMWD staff identified the issue and notified the customer, preventing a substantial increase to their monthly bill and potential damage to their home.

With the implementation of the Sensus FlexNet® communication system, employees are empowered with continuous monitoring and usage reports. The staff at EMWD calls, emails or texts individuals to inform customers when they notice increases in their water usage. To date, they have helped more than 2,300 customers identify leaks in their homes.

"EMWD has a responsibility to implement industry-leading technologies that create an efficient environment and empower the customer to conserve water," said David Gayneaux, manager, meter services, EMWD. "By doing so, we are able to limit the water lost to leaks in an economically responsible manner."

Without FlexNet, EMWD leaders estimate it would take as many as eight additional staff members to manually read the meters of the utility’s 795,000 customers. With it, employees can instead focus their time on analyzing data and using insights gleaned to better serve customers and conserve water.

"Accurate meter reads and data monitoring are just the beginning of what we can do with FlexNet,” said Gayneaux. “We look forward to expanding our use of technology to better serve our customers, including the launch of a customer portal so that users can self-monitor their consumption."

About Sensus
Sensus helps a wide range of public service providers—from utilities to cities to industrial complexes and campuses—do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at sensus.com and follow @SensusGlobal on Facebook, LinkedIn and Twitter.

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