Connecticut Water selects new mobile workforce management solution

Connecticut Water has selected ViryaNet’s mobile workforce management solution to improve its field service operation.

Mar 27th, 2013

WESTBOROUGH, MA, March 27, 2013 -- ViryaNet Limited (VRYAF), a leading provider of software solutions that optimize and allow for the continuous improvement of service processes for mobile workforces, announced that Connecticut Water has selected ViryaNet’s mobile workforce management solution to improve its field service operation.

One of the 10 largest U.S.-based publicly-traded water utilities, Connecticut Water will utilize ViryaNet G4 to improve its management practices including the appointment booking process with their customers, create optimal schedules for their technicians, automate and centralize the scheduling and dispatch operation, and streamline the flow of information from and to the field, while eliminating the need for cumbersome, paper-based processes.

In addition, Connecticut Water will benefit from ViryaNet’s innovative approach that integrates a Performance Management practice with its mobile workforce management solution. Using the ViryaNet Performance Management Framework, Connecticut Water can assess current performance levels across a variety of service dimensions and identify opportunities for improvement. As a complement to ViryaNet G4, the Performance Management practice allows customers to focus on the achievement of business goals, measure key performance indicators (KPIs), ensure data accuracy, monitor and track progress, and attain the maximum benefits from the deployment of ViryaNet G4.

"Our business is built on service," said Craig Patla, Connecticut Water’s Director of Field Services, "ViryaNet’s integrated approach was a significant factor in our selection process. We were looking for a partner that had the tools and the experience to help us enhance productivity while maintaining world-class service delivery to our customers in Connecticut."

"We are pleased to welcome Connecticut Water into the ViryaNet family," said Memy Ish-Shalom, President and CEO, ViryaNet, "ViryaNet strengthens the position of leaders like Connecticut Water who strive for excellence in delivering quality service. Through our innovative approach, we can help Connecticut Water achieve their business goals and continuously improve."

About Connecticut Water

Connecticut Water serves more than 90,000 customers, or 300,000 people, by providing high quality water and world-class customer service to families, communities, and businesses across the state. Learn more about Connecticut Water at www.ctwater.com. Find us on Facebook (www.facebook.com/CTWTR) or Twitter (www.twitter.com/ctwater).

About ViryaNet

ViryaNet delivers mobile workforce management solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in measurable business benefits. ViryaNet's products, pre-packaged solutions and people are recognized within the industry as innovative which in turn enables its' customers to be viewed as leaders within their respective industries. ViryaNet's G4 products specialize in the functions of scheduling and dispatching resources and enabling mobile field communication and are delivered in industry specific configurations. Embedding industry best practices and utilizing innovative technologies like ViryaNet's BPM Blueprint for Mobile Workforce Management™, Microsoft InfoPath® and device agnostic mobile solutions enable ViryaNet's products to be rapidly deployed and extended to support virtually any business process across a wide range of industries. ViryaNet is proud to call many of the world's leading utilities, the United States' largest pure rural telecommunications firm, the supermarkets' most respected retailer, and North America's largest auto insurer as customers. ViryaNet has strong partnerships with leading platform and system integration companies that enable it to have a global presence. Headquartered in Westborough, MA, ViryaNet has additional offices in the United States and Israel. For more information visit our website or follow us on twitter.

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