NY water authority adopts CIS, billing solution to better serve customers

Onondaga County Water Authority in Syracuse, NY, implemented CIS Infinity from Advanced Utility Systems to serve its customers.


SYRACUSE, NY, AND TORONTO, ON, Nov. 26, 2013 -- A major New York water authority will continue to serve its customers favorably with the recent implementation of a new customer information and billing solution.

Onondaga County Water Authority (OCWA), in Syracuse, N.Y., adopted CIS Infinity from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced). A Public Benefit Corporation created by the New York State Legislature that provides water to over 100,000 accounts, OCWA supplies water to the residents and businesses in the Central New York Region for the improvement of their health, welfare and prosperity, in a manner protective of the resource and environment.

This year, the Authority received a Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA). This award is given to utilities that demonstrate exceptional performance in areas that include customer satisfaction, operational optimization and operational resiliency. Further, OCWA implemented CIS Infinity as a central component of its program dedicated to exceptional performance.

"We made the investment in CIS Infinity to improve efficiencies that would address both customer and system needs," notes Barry Blanchard, IT Manager for OCWA. "By utilizing the features within CIS Infinity that are now available to us such as its ease-of-use, automation tools and extensive functionality we can further enhance our customer service function."

OCWA will also be implementing Infinity.Link -- the Advanced web self-service solution for bill payment, account management and service requests.

See also: "Preparing for Successful CIS Implementation" and "Leading a Successful CIS Implementation."

About Advanced and Harris

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For more information, visit www.harriscomputer.com.

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