Major TN water utility to improve customer service with new CIS program

The city of Murfreesboro Water and Sewer Department has selected a new customer information system to replace its legacy program.


MURFREESBORO, TN, and TORONTO, ON, Oct. 20, 2013 -- The city of Murfreesboro Water and Sewer Department (MWSD) has selected a new customer information system (CIS) to replace its legacy customer information and utility billing solution.

Provided by Advanced Utility Systems -- a division of N. Harris Computer Corporation (Advanced) -- CIS Infinity is a new, modern-enterprise-based CIS that addresses evolving operational demands in a cost-efficient manner.

MWSD is a department of the city supplying municipal water, wastewater and stormwater services to a population of 110,000. MWSD maintains a service area which includes more than 317 miles of water and 572 miles of wastewater piping. The city owns and operates its own water and wastewater systems.

In late 2012, the city identified the need to replace its CIS, as an increased demand for data analysis, automation and operational improvements dictated the need for process and system upgrades. MWSD's current CIS could not meet these demands without additional manual processes, substantial modifications, and significant enhancements. As such, the selection of a new CIS application began with a Request for Competitive Sealed Proposals. After detailed demonstrations from qualified vendors and thorough reference checks, MWSD selected Advanced and CIS Infinity.

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