JEA deploys iMEDEON's mobile workforce management application
The Jacksonville Electric Authority has contracted with iMedeon for a mobile workforce management application suite.
ATLANTA, March 26, 2001 — The Jacksonville Electric Authority has contracted with iMedeon for a mobile workforce management application suite.
iMedeon, a provider of wireless Web applications for mobile workforce management, has deployed the iM:Work suite for JEA, one of the largest municipal utilities in the nation, supplying electricity, water, and sewerage services for more 600 thousand customers in the Jacksonville, FL area.
"Throughout the entire implementation process, iMedeon's client services team anticipated and exceeded our expectations," said Ron Baker, JEA's CIO and CFO. "We specifically chose iMedeon because we can easily configure and make changes to the software ourselves as our mobile workforce evolves, versus paying for implementation projects and personnel to make the changes for us. And since iM:Work is Web-based, software support and upgrades are seamless - we can make changes, such as adding new features or changing work order types, without interrupting the productivity of our field workers."
Since iMedeon's software suite is Web-based, the software is highly user-configurable, requires very little customization, and can easily adapt to new technology initiatives, allowing for rapid iM:Work implementation and upgrades.
iM:Work provides a comprehensive view of the entire mobile workforce: Where work crews are located; the work being performed; what tools, parts, and support are needed; what work is on the horizon; and how the crews can be more efficient. iM:Work elevates the traditional dispatcher's role into one that is more strategic, enables companies to transform field forces into better informed customer representatives, and helps turn the mobile workforce into a revenue generator.
About iMedeon Inc.
iMedeon Inc. is the leading provider of Web-based, wireless applications for mobile workforce management, empowering organizations with software for increased productivity, constant communication, and higher customer satisfaction. iM:Work, iMedeon's software suite, dramatically improves cross-organizational performance through field service optimization.
Field service performance is a crucial competitive factor for the telecommunications, utility, healthcare, and technology industries. iM:Work won "Best of Show" in January 2001 from Customer Support Management magazine for technology innovation, and a 2000 JAVA Technology Achievement Award for Enterprise Applications.
iMedeon's wireless applications support any mobile network and operate over mobile appliances such as PDAs and Windows devices. iMedeon clients include Nextel Communications, Powertel, Novamed, JEA, and Lumbee River EMC.
For more information, call 770.777.8100 or visit the company's Web site at www.iMedeon.com.
JEA's electric system currently serves more than 335,000 customers around Jacksonville, FL. JEA's water system serves 170,000 water customers and 127,000 sewer customers, or about 83 percent of the total water and sewer utility customers in Duval County.
JEA owns and operates an existing electric system (the Electric System) with three power plants and all transmission and distribution facilities. In addition, JEA is a joint owner with Florida Power & Light Company (FPL) in a fourth power plant, the St. Johns River PowerPark (SJRPP), which JEA operates. SJRPP consists of two 624 net megawatt coal/petroleum coke-fired generating units.
JEA's ownership interest in SJRPP is constituted as a separate bulk power supply system. JEA is also a joint owner with FPL of Unit 4 at GeorgiaPower Company's coal-fired Plant Scherer (Scherer). JEA owns a 200 net megawatt share of Unit 4. JEA's ownership interest in Scherer is structured as a separate JEA bulk power supply system.
In addition, JEA produces 3.2 megawatts from a methane-fueled generating facility at the Girvin Road Landfill, which began operations in fiscal year 1997. JEA's total generating capacity is 2,742 megawatts.
For more information, visit http://www.jea.com/.