Wipro to provide enterprise application support for Aquarion Water Company
BANGALORE, India, Sept. 23, 2009 -- Wipro Technologies has entered into a three year agreement to provide SAP enterprise applications management services for the Aquarion Water Company...
• Expands its utilities footprint in North America
BANGALORE, India, Sept. 23, 2009 -- Wipro Technologies, the global IT services business of Wipro Limited, today announced that it has entered into a three year agreement to provide SAP enterprise applications management services for the Aquarion Water Company (AWC), the largest investor-owned water utility in New England and among the seven largest water utilities in United States.
The announcement comes close on the heels of Wipro being rated as a Leader in SAP implementation services by an independent research firm - The Forrester Wave™: SAP Implementation Providers, Q3 2009. Moreover, Wipro became the first SAP Partner to be Certified Globally in Implementation of Run SAP(R) Methodology.
Under the agreement, Wipro will provide its competency based FlexDelivery model in conjunction with Run SAP Methodology to provide business, technical and service delivery management support.
"Aquarion is intent on maximizing the effectiveness of the SAP platform, and it was clear that only Wipro could provide the level of excellence and the utilities experience needed to continue Aquarion's business transformation through the use of SAP. The Operational flexibility and improved applications support delivered by Run SAP and FlexDelivery will enable Aquarion to increase efficiencies, help manage long-term IT expenses, and most importantly improve the experience of Aquarion's customers," said Doug Kniffin, CIO.
Wipro's innovative FlexDelivery model to manage enterprise application landscape has been deployed by more than 34 customers as on date to handle complexity and criticality of environment and business processes, variability in work volume typical in application maintenance and support engagements. The delivery is rendered from globally located FlexDelivery centers using standardized platform of tools and processes with teams aligned by competency. FlexDelivery has led to 10-15% improvement in service level and end-user experience.
"We will leverage our experience in transforming utilities globally and best practices in application management to add value to Aquarion Water Company," said Anand Padmanabhan, Senior Vice President and Global Head- Energy and Utilities, Wipro Technologies. "The adoption of FlexDelivery and Run SAP will significantly improve service levels and rationalize IT support spends, helping AWC's IT estate respond to their future growth."
About Aquarion Water Company of Connecticut
Aquarion Water Company of Connecticut, an Aquarion subsidiary, is the public water supply company for approximately 180,000 customer accounts or more than 580,000 people in 36 cities and towns throughout Connecticut's Fairfield, New Haven, Hartford, Litchfield, Middlesex and New London Counties. Aquarion is the largest investor-owned water utility in New England and is among the seven largest in the U.S. Based in Bridgeport, CT, Aquarion has been in the public water supply business since 1857.
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