Dallas picks SAP, Axon Solutions for citywide enterprise billing, customer system
The ninth largest U.S. city selected Axon Solutions to implement SAP's IS-U Customer Care and Service solution to replace Dallas Water Utilities' 20 year old legacy CIS system and provide the foundation for PAY1 -- a citywide initiative to consolidate billing services across all departments. Specific goals are enhancing customer service and improving revenue management and reporting. It will begin its SAP implementation later this month and expects to finish the project by the end of 2007...
• Top municipal water utility partners with market leading implementer.
JERSEY CITY, NJ, Nov. 27, 2006 -- Axon Solutions Inc. announced that the City of Dallas, the 9th largest city in the United States, has selected Axon Solutions to implement SAP's IS-U Customer Care and Service solution. The Axon led implementation will replace Dallas Water Utilities' 20 year old legacy CIS system and provide the foundation for PAY1 -- a citywide initiative to consolidate billing services across all departments.
The city will leverage SAP® for Utilities solution portfolio to help transform its entire customer interaction experience with specific goals of enhancing the quality of customer service and improving the effectiveness of revenue management and reporting. It will begin its SAP implementation later this month and expects to finish the project by the end of 2007.
The project will provide customer information and world-class billing processes for approximately 380,000 customers representing more than 1.2 million people in the greater Dallas Metro area as well as wholesale water and wastewater services to over 20 neighboring cities. The city conducted a comprehensive analysis of its core customer processes to identify opportunities for improved service efficiency and effectiveness, improvements which will be enabled as a result of the process re-engineering delivered as part of this project.
Dallas Water Utilities' Director Jody Puckett said, "This project is incredibly important for the City of Dallas. Our current legacy system does not provide a true customer focused platform. We are depending on Axon and SAP to deliver this foundation for a city-wide billing solution."
As a result of the rollout of SAP's Solution, the city expects to:
* Enhance customer service -- improve call center functions, service call response time, and on-time delivery through the streamlining and automation of customer service activities including self service and web enabled functionalities
* City-Wide Billing (PAY1) -- consolidate City fees, charges and services into one billing environment to enable customers to receive one bill for the majority of City services
* Provide a foundation for future growth -- allow the City to be more adaptable to ever-increasing customer demands by reducing the complexity of business processes
"Axon is committed to working alongside the City of Dallas and Dallas Water Utilities, as it seeks to transform its customer processes and support the City's growth," said Steve Cardell, President of Axon Solutions, Inc. "Axon's in-depth knowledge of the water industry and our total unparalleled experience of implementing SAP utility solutions will help ensure that the City of Dallas delivers the identified service improvements to their constituents."
Axon is a global Business Transformation Services company that designs, implements and supports solutions to complex business issues faced by multinational organizations that have chosen SAP as their strategic enterprise platform. It has over 1,400 experienced professionals specializing in the delivery of change through technology enabled transformation programs. Axon's consultants bring in-depth industry expertise alongside best practice functional knowledge to address the strategic, operational, information management and performance challenges faced by organizations today. Axon is renowned for its ability to help clients define more ambitious strategies, build more effective organizations and to shape more successful futures. Founded in 1994, today Axon has offices in the United Kingdom, United States, Malaysia and Australia.
Axon Solutions Inc. (www.axonglobal.com) has a 10-year track record in strategic business consulting in the U.S. and acquired Feanix Corp. and TUI Consulting in 2005 and Premier HR in 2006. Axon has successfully grown its capabilities in the US since these acquisitions becoming the largest independent SAP Partner with a 100% focus on SAP. Axon's US business has approximately 400 employees delivering services to the Discrete Manufacturing, Travel & Transportation, Public Sector, and Utilities industry verticals as well as the HCM cross-industry marketplace.