Two Next Generation CIS Systems Go Live
Systems & Software's next generation customer information system (CIS) solution, enQuesta™, is now live at two more utilities: Akron Public Utilities Bureau (OH) and Sunrise Water Authority (OR).
COLCHESTER, VT – March 5, 2007-- Systems & Software's next generation customer information system (CIS) solution, enQuesta™, is now live at two more utilities: Akron Public Utilities Bureau (OH) and Sunrise Water Authority (OR). The dual strategic deployment comes on the heels of a successful year where the utilities Atlanta Department of Watershed Management and SEMCO ENERGY Gas Company, also went live with enQuesta™.
Akron Public Utilities Bureau (APUB) services more than 90,000 water, sewer, and refuse accounts. The deployment of enQuesta™ has allowed increased end-user productivity through top-rated usability.
"This critical deployment has also enabled us to achieve improved data access, increase reporting capabilities and attain additional operational benefits," said Rick Forsythe, Project Manager for APUB. On a wider scale, APUB can now begin to implement a host of other business process improvements such as work management integration.
Sunrise Water Authority's (SWA) service area covers 22 square miles and serves a customer base of approximately 40,000 people in the cities of Happy Valley and Damascus. "enQuesta™ will help us to extend to our customers, a system, that offers more account access and customer self-service options through a single vendor," said Cassandra Lashbaugh, Project Manager for SWA.
The enQuesta™ Reporting module lends both APUB as well as SWA a library of standard reports and a unique web-based reporting capability and data access to the underlying enQuesta™ data stores. A robust and easy to use set of tools enables both utilities to quickly and easily create and distribute reports to their respective user community.
Jeff Kao, CEO, Systems & Software said, "We are glad that both APUB and SWA were able to take advantage of the synergy between enQuesta's best business processes and the implementation team's adoption of sustainable project direction. We look forward to a continued partnership with both organizations."