Brazilian town goes live with new asset management system

Hansen Information Technologies is pleased to announce that the City of Americana, S�Paulo, Brazil has gone live with Hansen's Asset Management solution to manage the day-to-day operations and customer service activities of the City's Department of Water and Sewer Services.

SACRAMENTO, Calif., Jan. 12, 2001 — Hansen Information Technologies is pleased to announce that the City of Americana, S�Paulo, Brazil has gone live with Hansen's Asset Management solution to manage the day-to-day operations and customer service activities of the City's Department of Water and Sewer Services.

Hansen's South American Distributor, Videosan Saneamento Instrumental Ltd was responsible for the implementation which included project management, data conversion, and training.

The city's decision to contract with Hansen is in response to their continuing efforts to increase productivity and operating efficiencies of their water and sewer networks. In addition to overseeing the Department of Water and Sewer Service's piping infrastructure, this new system will manage both the Water and Wastewater Treatment Plants. Ronald A. Silva, the Department's director, commented: "After considering all of the alternatives, Hansen's solution is the product that best met our needs to optimize and control these vital resources."

Americana is using Portuguese versions of Hansen's Customer Service, Water, Wastewater, and Plant modules to manage over 55,000 water and 39,000 sewer accounts through a complex network of 472 miles of water mains and 407 miles of sewage lines. In the future the city intends to build a rehabilitation plan for further reductions of water losses and I/I, increased customer service, as well as helping them to solve their biggest problem - cost effectively dealing with small and polluted water sources. Over 25 City employees are currently using the system.

"We are excited about our growing customer base in South America and the rest of the world," said Chuck Hansen, President and CEO of Hansen Information Technologies. "Successes like this gives us the opportunity to highlight Hansen's international presence and the important role our distributors play in the continued growth of the company."

About Americana, Brazil
Founded in 1875, Americana is located in the Eastern region of the Federal State of S�Paulo, Brazil. Occupying 134 square kilometers of mostly urban area, the city is now home to over 175,000 people, having grown over 260% in population since 1970. The city's Department of Water and Sewer provides the water supply to 99%, and sewer service to 87% of the residential, commercial, and industrial structures located in the City.

About Videosan Saneamento Instrumental Ltd
Videosan has been Hansen's South American Distributor since 1997. Videosan is a privately held company that provides a number of client services including CCTV inspections, hydraulic modeling, and environmental services and products for its growing list of clients. Videosan has its headquarters in the city of S�Paulo Brazil and currently employs over 350 people.

About Hansen Information Technologies
Hansen Information Technologies is the leading supplier of e-citizen relationship management (eCRM) applications for the state and local government market, offering integrated Citizen Call Center, Building Permit, Business Licensing, Inspections, Property Tax, Utility Billing, Transportation, Asset Management and Work Management solutions.

Integrating both front office call center and back office operations, the company's products serve multi-channel B2G and C2G interactions, including public counter, Internet, e-mail, telephone, IVR, kiosk and mobile communications. Hansen's customers may license applications directly or, for a nominal monthly fee, have their applications hosted with Hansen's Application Service Provider (ASP) service.

For more information about Hansen visit us at www.hansen.com.

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