City of Mountain View selects new asset management and customer service system

Hansen Information Technologies announced today that the City of Mountain View, California has selected Hansen's Asset Management and Customer Service solutions for the City's Public Works Department.

Sacramento, Calif., July 19, 2001 — Hansen Information Technologies announced today that the City of Mountain View, California has selected Hansen's Asset Management and Customer Service solutions for the City's Public Works Department. The new system will be used to manage the operation and maintenance of the City's sewer, plant and fleet, storm, water and street networks as well as the customer service operations for the Department.

The Hansen solution was selected through a competitive bid process. Responding companies included PSDI, RJN, SUSSEX and Datastream. The total solution includes software licensing, project management, data conversion, and training. "The Public Works Department selected Hansen because we felt they have a comprehensive system that includes the desired operations modules, and that could be implemented in a relatively short period of time," said Peter Maguire, Senior Systems Analyst. "They have many of the features we were looking for already built-in which made it easier for the City to purchase the system."

The department will be replacing a number of manual record keeping systems with the Hansen solution making it easier to track inventory, generate work orders for scheduled and unscheduled maintenance and generate cost reports.

Plans are underway to investigate the feasibility of using mobile devices for completing electronic work orders in the field. Mountain View's Public Works Department is responsible for maintaining over 166 miles of water distribution system, approximately 173 miles of sanitary sewer system, and approximately 80 miles of storm drainage system for residential, commercial, and industrial customers.

The new system will integrate the customer service, work order, preventive maintenance, parts inventory, purchasing, and resource planning functions which should assist in streamlining business processes and decision support within the Public Works Department.

The city's new system will be used primarily by employees in the Public Works Department, giving them the ability to manage work activities and track customer calls from initial contact to problem resolution. But system information will be available to other city departments. In addition, the new system will be used to support the city's established Geographic Information System (GIS) database that is used to display various components of potable water, wastewater, stormwater, and water treatment plant data.

The system will help the Department with project planning and to create work order maps.

About the City of Mountain View

Nestled between the Santa Cruz Mountains and San Francisco Bay, Mountain View is located in the heart of the Silicon Valley, just 10 miles north of San Jose and 35 miles south of San Francisco.

The city is home to 75,000 residents and many nationally and internationally known corporations. Once covered in orchards and vineyards, Mountain View began as a stagecoach stop and agricultural center for the lush Santa Clara Valley. The city employs approximately 650 people who provide the services to the residents of Mountain View through a $157 million operating budget.

About Hansen Information Technologies

Hansen Information Technologies is the provider of application solutions that help manage the operations of e-government. In addition to providing the Nation's Citizen Call Center solution for the state and local government market, the Company is the provider of Asset Management, Building Permit, Code Enforcement, Public Works, Transportation, and Utility Billing solutions.

Designed as corporate-styled solutions geared specifically for government, the Company offers a frictionless architecture that manages the Internet, back office and field communications between citizens, business and government. For more information, please visit Hansen's Web site at, or call 800-821-9316.

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