City of Santa Rosa Utilities Department chooses asset management system for water and wastewater service

Hansen Information Technologies announced today that the City of Santa Rosa, California has selected its Asset Management solution for the City's Utilities Department.

May 12th, 2001

Sacramento, Calif, May 9, 2001 -- Hansen Information Technologies announced today that the City of Santa Rosa, California has selected its Asset Management solution for the City's Utilities Department.

The new system will be used to manage the operation and maintenance of the City's water and wastewater networks and the customer service operations for the Department.

The total solution includes software licensing, project management, data conversion, and training.

Santa Rosa's Utilities Department is responsible for maintaining over 540 miles of water main connected to 5,100 hydrants, 20,000 valves, and 44,000 meters for its residential, commercial, and industrial customers. The city is currently delivering an average of 22 million gallons of drinking water and treating an average of 18 million gallons of wastewater each day at two wastewater treatment plants.

The new system will integrate the customer service, work order, preventive maintenance, parts inventory, purchasing, and resource planning functions while streamlining business processes and decision support within the department.

"Our selection of a vendor really began close to two years ago as we started to take a look at our own procedures and documenting what we would need a new system to do for us," said Bob Austin, Project Manager for Santa Rosa.

"Once an RFP was issued, we went through a fairly exhaustive evaluation of every vendor before we selected Hansen. They seemed to have everything in place to meet our short and long-term goals for the department."

The city's new system will be used by almost all of the Utilities Department's 200 employees and will give them the ability to manage the work activities and track customer calls full cycle, from initial contact to resolution of a problem. It is replacing a system that was developed and

maintained in-house over a number of years. The implementation of the new system will begin immediately and is to be completed in six months or less.

About Santa Rosa, California

Santa Rosa is a community of 142,000 located about 60 miles north of the Golden Gate Bridge and 30 miles to the east of the Pacific Ocean. Santa Rosa is the county seat and center of trade, government, commerce and medical facilities for the North Bay and beyond. Despite rapid growth in the last two decades, the City maintains a small town environment. The City of Santa Rosa employs over 1100 people who are responsible for delivering the services and maintaining the infrastructure within the City. Additional information can be found on their Web site at www.ci.santa-rosa.ca.us.

About Hansen Information Technologies

Hansen Information Technologies is a software development company focused exclusively on Citizen-to-Government (C2G) and Business-to-Government (B2G) transactions.

For more information, visit the company's web site at www.hansen.com.

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