Sydney Water flies through roll out of field mapping solution

ROCKVILLE, MD, Sept. 30, 2009 -- Tensing announced today that Sydney Water Corporation is more than 50% complete, ahead of expectation, with the roll out of Tensing Mobile GIS...

ROCKVILLE, MD, Sept. 30, 2009 -- Tensing announced today that Sydney Water Corporation is more than 50% complete, ahead of expectation, with the roll out of Tensing Mobile GIS. Tensing, a leader in geo and mobile solutions in the utilities industry won the project through a Request for Tender (the Australian version of a Request for Proposal) process. Sydney Water is Australia's largest water utility with over 3,200 staff and an area of operations covering 4,903 square miles (12,700 km2).

"Roll out of Tensing Mobile GIS has been a breeze; we've not had to make a single support call to them [Tensing] during the roll out so far," said Amir Masinovic, Project Planner at Sydney Water. "We are very impressed with Tensing's efficiency and prompt response times. In an industry where it's not uncommon to have delays and budget over runs, Tensing kept on schedule and within budget while delivering a solution that has exceeded all of our expectations,"

"It has been a pleasure working with Sydney Water on this project. The success is indicative of the cooperation from both sides. Sydney Water team members and the Tensing team have worked closely together throughout the last few months to ensure a smooth roll out of Tensing Mobile GIS," said Alexander Plomp, Director of Client Services at Tensing.

Over 400 mobile workers at Sydney Water will utilize Tensing Mobile GIS in the field to view mapping data, search, redline, locate assets, and trace their network. Additionally the application allows mobile workers to run searches by address, work order number, asset number, UBD reference, and also cross streets.

Sydney Water's maintenance crews will be able to quickly access their GIS data while performing their daily tasks throughout the pipe network and redline as needed to capture new data. Before the implementation, all changes were marked on paper maps which were sometimes lost and illegible. Now these changes are made electronically in Tensing Mobile GIS, improving data accuracy.

Tensing Mobile GIS is also integrated with Sydney Water's mobile workforce management system. In the Tensing Mobile GIS application mobile workers can easily navigate to the map area associated with a work order by simply clicking on the work order number.

The mobile GIS project was the result of a larger overall initiative to replace paper processes. Now mobile workers can receive worker orders on their mobile device and have access to the GIS data needed to complete the work order without driving back and forth between depots to retrieve maps and other equipment. Though they do not yet have solid numbers, Sydney Water anticipates significant improvements in worker productivity with the decreasing number of trips made by mobile workers.

"Implementation of Tensing Mobile GIS is part of our overall goal in improving customer service, and worker efficiency, and streamlining all of our mobile processes. The application has contributed greatly to all these goals," said Greg McCann, Project Director at Sydney Water.

Tensing Mobile GIS is a robust tool that allows field staff to review, analyze and change (or update) existing data in the field. It extends GIS capabilities to crews in the field and gives them access to entire mapping systems on laptop, pen, or tablet computers and PDA's. Data is provided to the field by extracting data from any corporate GIS database.

About Sydney Water Corporation
Sydney Water delivers essential and sustainable water services for the benefit of the community. Sydney Water provides drinking water, recycled water, wastewater services and some storm water services to more than four million people in Sydney, Illawarra and the Blue Mountains. Drinking water is sourced from a network of dams managed by the Sydney Catchment Authority, then treated and delivered to customers' homes and businesses by Sydney Water.

About Tensing
Tensing provides a full suite of mobility products that bring the back office to the field worker. Tensing solutions are being used by thousands of field workers in Europe, North America, Australia and South Africa for a wide range of applications such as digital work orders, tracking & tracing, fleet management, geocoding, dispatch & scheduling, mobile mapping, navigation and messaging. Field Service, Utility, Transportation, Municipal and Public Safety industries recognize the value we add with our wide range of products and consulting services. More information is available at


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