SAN MATEO, CA, May 11, 2005 (BUSINESS WIRE) -- Siebel Systems Inc., a provider of customer-interfacing solutions, announced that BaySaver Technologies Inc., a global designer and manufacturer of highly effective stormwater treatment systems and services, chose Siebel CRM OnDemand for its hosted coordinated resource management (CRM) solution. Siebel CRM OnDemand allowed BaySaver to upgrade from a static contact tracking system to a highly advanced hosted CRM system that synchronizes its entire network of regional sales managers and independent manufacturers' representatives. Additionally, BaySaver will integrate Siebel CRM OnDemand with a third-party lead management system without IT support.
BaySaver Technologies designs, manufactures and sells highly effective stormwater treatment systems and services to customers both nationally and internationally. Its flagship product, the BaySaver Separation System, removes pollutants that are entrained in surface water runoff and helps companies and communities meet governmental regulations.
"We had outgrown our contact management software package and were looking for a project-based automation solution that would be a strategic business tool for us," said BaySaver President Ken Barksdale. "We looked at several competitors, but Siebel CRM OnDemand was a clear winner for us. Siebel CRM OnDemand has the feature set that we really needed, including analytics, the Sales Process Coach, and a simple way to get started. There weren't any hidden costs, and we were up and running quickly."
BaySaver primarily sells through third parties and was therefore continuously faced with enabling a diverse group of salespeople to be standardized on a common methodology for pipeline management and forecasting. The company also required integration with a third-party lead service called the Dodge Reports. It required a hosted CRM solution that could manage leads and assign them to the proper sales representatives. With Siebel CRM OnDemand, it now has a highly automated system that allows salespeople to spend more time selling and less time entering data.
Siebel CRM OnDemand (www.crmondemand.com) is a hosted CRM offering delivered over the web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy the system quickly, easily, and affordably without up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers sales, marketing and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support.
Siebel Systems (www.siebel.com) solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers.
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