WASHINGTON, DC, Sept. 24, 2015 -- The National Association of Water Companies (NAWC) recently announced that Jeff Harrison of EPCOR Water USA -- a wholly owned subsidiary of EPCOR Utilities Inc. and a provider of water and wastewater services to communities in Arizona and New Mexico -- has been selected as a recipient of the NAWC Living Water Awards.
The Living Water Awards program, established in 2012, celebrates exemplary private water industry professionals who are "living water" through their commitment to quality, service and community. Harrison, a six-year EPCOR Water USA field service representative in the company's Anthem, Ariz., service district, handles more than 730 service calls per month.
Recently, Harrison noticed that a 6-inch reclaimed meter feeding a local park was registering zero usage. He tested the meter, checked the entire area and determined that the meter had never been entered into the billing system. That meant millions of gallons of unaccounted-for reclaimed water had been passing through it each month since the park was first built in 2000.
In what could have been a troublesome situation, Harrison worked with the community homeowner's association to apprise them of the situation and to assist them with planning and budgeting for future use of the reclaimed water that passed through the meter. His attentiveness saved the company significant lost revenue by identifying the problem, and he effectively facilitated an otherwise difficult transition with the customer for the previously unbilled account.
"Providing exceptional customer service sometimes means working with the community through potentially contentious situations," said Michael Deane, NAWC executive director. "But because Jeff had already established a positive reputation and productive working relationship with his customers, he was able to navigate the matter with integrity while benefitting his company. This type of work ethic and attitude embodies the qualities of a Living Water Award recipient, and Jeff is certainly deserving of this recognition."
See also:
"NAWC selects SUEZ North America's Elizabeth Watson to receive Living Water Award"
"WV American Water's Shannon Jeffers to receive NAWC Living Water Award"
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