PODCAST: Value of Water Coalition talks importance of customer engagement

Sept. 29, 2015
Last in our series on this subject is the Value of Water Coalition, a group of public and private water agencies, business and community leaders, as well as national organizations.

Sept. 29, 2015 -- For water and wastewater utilities today, their customers play a vital role in how they function and can truly serve as the lifeblood of their operations. Whether it's contributing ideas or even supporting water conservation initiatives, these ratepayers have a major impact on many decision-making processes.

Connecting with these customers is key, and focusing on the importance of customer outreach and engagement and how utilities can better embrace transparency with their communities should be a primary concern. Likewise, there are several districts already incorporating some effective -- and innovative -- programs that are helping them establish a good relationship with their customers.

The Value of Water Coalition, for example, is a group of public and private water agencies, business and community leaders, as well as national organizations and is putting into practice many valuable principles relating to this important topic. Further, the group sheds more light on how utilities can improve and ultimately maintain the relationship with their customers.

Listen to the discussion now

Click here for more WaterWorld podcasts, and don't forget to check us out on Facebook and Twitter, where you can find more information about this important topic.

See also:

"PODCAST: Customer outreach, engagement initiatives at San Antonio Water System"

"Public Engagement: Implementing Effective and Innovative Outreach Programs is Key to Connecting with Customers"


Sponsored Recommendations

SmartSights WIN-911 Alarm Notification Software Enables Faster Response

March 15, 2024
Alarm notification software enables faster response for customers, keeping production on track

Automated Fresh Water Treatment

March 15, 2024
SCADA, Automation and Control for Efficient and Compliant Operations

Digital Transformation Enables Smart Water

March 15, 2024
During this webinar we will discuss factors driving the transformation to digital water, water industry trends, followed by a summary of solutions (products & services) available...

Smart Water Solutions: Transforming the Water Universe

March 15, 2024
Water is our most valuable resource, and efficient and effective water and wastewater handling is crucial for municipalities. As industry experts, you face a number of challenges...