Brisbane Water's implementation of ViryaNet 'goes live'

Aug. 22, 2007
ViryaNet, a leading provider of solutions that automate business processes for mobile workforce management, today announced that Brisbane Water has successfully deployed ViryaNet's product to optimize the scheduling and automate the management of its field service organization. Brisbane Water is a commercialized business unit of the Brisbane City Council, providing water and wastewater services to approximately one and a half million consumers...

SOUTHBOROUGH, MA, Aug. 15, 2007 -- ViryaNet, a leading provider of solutions that automate business processes for mobile workforce management, today announced that Brisbane Water has successfully deployed ViryaNet's product to optimize the scheduling and automate the management of its field service organization.

Brisbane Water is a commercialized business unit of the Brisbane City Council, providing water and wastewater services to approximately one and a half million consumers. It employs about 900 staff, and is one of Australia's largest water utilities.

Brisbane Water Networks' field technicians perform unplanned and routine maintenance of infrastructure, whose assets are valued at more than five billion dollars (AUD), and include 36 water reservoirs, four water treatment plants, 117 water pumping stations, 250 wastewater pumping stations, and in excess of 12,000 kilometers of water and waste water pipes. The technicians cover a geographic area of over 1200 square kilometers, and are dispatched to more than 80,000 jobs yearly.

The ViryaNet product is a complete workforce management solution, and includes functionality for call taking, scheduling and dispatch, case management, workflow, field-based GIS support, and powerful integration software. For this implementation, the ViryaNet product was integrated with Mincom's Ellipse Asset Management system.

Through the use of the ViryaNet mobile workforce management product, Brisbane Water has improved the operational performance of its Water, Waste Water, and Mechanical and Electrical crews, including scheduling and dispatching field technicians and resources to various job assignments. The ViryaNet product has enabled Brisbane Water to provide qualitative and quantitative improvements to its business.

The field crews now are being provided with all the information (comments, job descriptions, warnings, and instructions) on their ruggedized tablet devices. In addition, the ViryaNet product has expedited work orders, reduced mobile telephone costs, reduced paperwork, increased the accuracy of the information collected, and reduced the number of administration staff needed to enter data. Office workers and call centre staff have gained increased visibility of the field crews' progress through the ViryaNet product's real-time updates from the field.

"We at Brisbane Water are constantly seeking ways to improve ourselves so that we may better serve our customers," stated George Theo, Manager, Brisbane Water Network Services. "I am very happy with the acceptance of the system by my staff. We are half way through our rollout of the system and the business benefits on which we built our business case are already evident."

"In this aggressively competitive marketplace, organizations must reduce operational costs by optimizing and automating business processes, stated Jeff Oskin, Chief Operating Officer, ViryaNet. "We are pleased that Brisbane Water is realizing real business benefits from our product. We look forward to continuing our successful relationship with them."

ViryaNet provides packaged industry solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in operational excellence. ViryaNet's solutions specialize in the functions of scheduling and dispatching resources and enabling mobile field communication. Headquartered in Southborough, MA, ViryaNet enjoys a worldwide presence with offices and customers located in North America, Europe, and the Pacific Rim.

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