ATLANTA, GA, APRIL 8, 2020 – Red Clay Consulting (RCC), an implementer and system integrator that helps utilities modernize through technology solutions, and a Gold level member of Oracle PartnerNetwork (OPN), announced that Las Vegas Valley Water District (LVVWD) has chosen RCC to lead the upgrade to Oracle Utilities Customer to Meter. LVVWD is a not-for-profit utility that provides reliable, high-quality water service to 1.5 million people within the Las Vegas metropolitan area and surrounding areas.
LVVWD’s upgrade to the latest Oracle Utilities Customer to Meter will equip it with an industry-leading customer information system (CIS) and meter data management system (MDMS) in one complete solution. As such, it will be able to simplify the meter-to-cash-to-customer process, link customer and meter data seamlessly, and reduce platform costs. As the system integrator, RCC is responsible for ensuring LVVWD maximizes the use of Oracle Utilities Customer to Meter to meet its organizational goals of delivering superior service and customer data insights, resource conservation and efficiency, as well as improved process automation.
“We continually work to implement innovative ways to enhance our customer service capabilities and expand the service provided to our customer base,” said Alisa Mann, LVVWD director of customer care and field services. “Customer-to-Meter integration allows us take a leap forward in providing greater services to our customers.”
“Oracle Utilities Customer to Meter will help LVVWD harvest the value of their AMI investment and enhance the customer experience,” said Paul Marnell, CEO at Red Clay Consulting. “We’re proud to support LVVWD’s initiatives to leverage an industry-leading technology on their journey to becoming more nimble and digital.”
“The relationship between utilities and customers is transforming from a one-way, billable account into a true partnership,” said Creighton Oyler, vice president, Strategy/Alliances and Channels, Oracle Utilities. “By leveraging Oracle Utilities Customer to Meter, utilities such as LVVWD, can modernize to enhance their customer relationships, drive greater business value and meet the demands of the new, customer-centric utility economy.”