RICHARDSON, TEXAS, April 6, 2015 -- Vertex, a specialist in utility customer experience solutions, recently announced the promotion of Andrew Jornod as the company's new chief executive officer and member of its board of directors. Jornod previously held the position of president since joining Vertex in 2013.
With over 15 years of experience in the utilities industry, Jornod spearheaded Vertex's dedication to continued customer experience improvement. In a recent customer satisfaction survey of the company's utility clients, nine out of 10 reported that Vertex services are continually improving.
"I am honored to lead a company that is so dedicated to improving the experience of over 30 million utility customers across the country," said Jornod. "Vertex has experienced continued success and momentum with our solutions, which allow utilities to effectively and affordably manage operations and provide best-in-class service to customers."
Under Jornod’s leadership, Vertex has expanded its position as the customer operations expert in the utilities industry, most recently with the introduction of VertexOne™, a Software-as-a-Service (SaaS) customer experience platform that offers best-in-class delivery, uptime and technical support. Jornod is also responsible for leading the go-to-market strategy for Vertex.
See also:
"Product: Customer Management"
"DC Water to continue CIS, billing services contract with Vertex"
About Vertex
Dedicated solely to the utilities industry, Vertex Business Services is a specialist in customer experience solutions. The company serves more than 30 million customers for 55 electric, gas and water clients across North America. Through a wide range of innovative services and solutions -- from the VertexOne Software as a Service platform, to consulting and analytics, to BPO and customer experience outsourcing -- Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit www.vertexgroup.com.
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