IRVINE, CA, May 11, 2016 -- Smart Utility Systems (SUS), the leading provider of cloud-based Software-as-a-Service (SaaS) platform for the utilities sector in areas of customer engagement, mobile workforce and data analytics, is pleased to announce that its award-winning customer engagement platform -- Smart Customer Mobile (SCM®) -- helped one of its esteemed clients, Glendale Water & Power (GWP), win the 2016 CS Week Expanding Excellence Award. GWP won the award for "Best in Mobility Implementation" for its Mobile My Connect App that has been developed, implemented and powered c. The award is presented to utilities that develop an innovative approach to improving customer service in the meter-to-cash customer experience.
SCM® is a web and mobile platform that allows utilities to deliver value-added services to their customers through effective and proactive engagement. It enables real-time, two-way communication between the utility and its customers, thereby providing the latter with self-service capabilities. SCM® maximizes a utility's return on investment by enhancing its operational efficiency and reducing the cost of customer service operations.
The mobile app has facilitated GWP in its modernization initiatives. It provides various configurable modules to help customers view current and historical bills including bill payment, set budget goals, submit service requests, view/report outages, send messages directly to GWP and obtain electric-vehicle and solar-panel usage information.
"We are very pleased to have partnered with GWP in their modernization efforts, and helped them in redefining the traditional utility-customer relationship by focusing on educating, engaging and empowering their customers through this app," says Deepak Garg, Chairman/CEO of SUS. "We at SUS strive continuously to develop innovative solutions that can help our utility clients in their digital transformation and at the same time address the global challenges of energy and water sustainability."
About Smart Utility Systems
Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) platforms for customer engagement, workforce mobility and big data intelligence and analytics to the energy, water and gas utility sectors. It offers rapid deployment solutions that integrate seamlessly with existing systems, and reduce costs and complexity, enabling clients to reduce operational and IT costs. SUS is headquartered in Irvine, California. For more information, please visit www.smartusys.com or call (909) 217-3344. Connect with SUS on LinkedIn or Twitter.
Glendale Water & Power (GWP) is the City of Glendale's water and electric utility. GWP provides water to 33,744 customers in Glendale, California. The city-owned utility also generates, transmits and distributes electricity to 88,100 residential, commercial and industrial customers. www.GlendaleWaterAndPower.com
