Thames Water to optimize mobile workforce management

May 16, 2011
BURLINGTON, MA, May 16, 2011 -- The UK's largest water and wastewater services company, Thames Water, has selected a new workforce management and mobility platform to help improve the efficiency of its workforce...

BURLINGTON, MA, May 16, 2011 -- The UK's largest water and wastewater services company, Thames Water, has selected a new workforce management and mobility platform to help improve the efficiency of its workforce, its assets and the quality of service that it provides to its customers.

Thames Water is under significant, industry-wide pressure from the Water Services Regulation Authority (OFWAT) to deliver value for its 13.8 million customers' money during the current five-year Asset Management Planning (AMP) period. ClickSoftware's ServiceOptimization Suite will help the utility optimize the activities of its 2,000 field-based staff to comply with OFWAT while simultaneously improving customer service levels.

The software platform will provide a full, integrated view of activities across the entire service chain. It will sit on top of the utility's current Sybase Mobility Platform, enabling Thames Water to mobilize SAP asset management processes, ensure tight integration with their ESRI GIS system and allow them to capture timesheets and asset related data from the field.

The mobile solution will also allow field supervisors to monitor in real time their team members' daily progress, help supervisors provide scheduling assistance to the field workers, complete crew timesheets, download attachments and manuals, capture and upload digital photos and run performance management.

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