Milwaukee Water Works to upgrade customer service system

May 10, 2010
MILWAUKEE, WI, and WILLISTON, VT, May 10, 2010 -- Harris Computer Systems announced that Milwaukee Water Works (MWW) out of Milwaukee, WI, has signed an enQuesta 4 upgrade contract...

• Signs with Systems & Software for enQuesta™ 4

MILWAUKEE, WI, and WILLISTON, VT, May 10, 2010 -- Harris Computer Systems (Harris), a subsidiary of Constellation Software Inc. (TSX: CSU) is pleased to announce that Milwaukee Water Works (MWW) out of Milwaukee, WI has signed an enQuesta 4 upgrade contract.

MWW was Systems & Software's first larger tier customer serving approximately 160,000 water, sewer, solid waste, storm water and other City service accounts. They were a key strategic partner in 1995 with their original S&S Customer Information System (CIS) implementation. Over the years they have been a strong partner in laying the foundation for the enQuesta family of products. Now in 2010 they are once again taking advantage of enQuesta's evolutionary product roadmap with increased functionality built on browser based technology. With the upgrade to enQuesta 4, Milwaukee is looking forward to an enhanced work queue to allow ease in routing work throughout their organization, a more robust reporting portal which is the collaboration of Cognos8 and the enQuesta Query Layer, and real-time Web Services integration to other critical systems.

"As Milwaukee represents one of our longest lasting relationships, I am thrilled to see the department able to capitalize on their investment in S&S' people, products and services" says Dave Decker, General Manager at S&S. "With this upgrade they will not only realize huge gains in functionality but major advancements in technology - delivering marked improvements in efficiencies and process improvements."

About Systems & Software Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) water, electric and gas utilities. With an unrivalled track record of success, the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit

About Harris
Harris is a leading provider of utility customer information systems (CIS), billing, and financial management software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to public power and water markets as well as all levels of local government throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems please visit our website at, or call 888-847-7747.

About Milwaukee Water Works (MWW)
The Milwaukee Water Works is owned by the City of Milwaukee, and provides safe, abundant drinking water to a population of 867,599 in Milwaukee and Brown Deer, Butler, Franklin, Greendale, Greenfield, Hales Corners, Menomonee Falls, Mequon, New Berlin, Shorewood, St. Francis, Thiensville, Wauwatosa, West Allis and West Milwaukee. The utility treated an average 109 million gallons per day and pumped a total 39.6 billion gallons in 2009. The Milwaukee Water Works has invested heavily in recent years to update its infrastructure, from treatment plants to distribution systems, to ensure high quality drinking water and reliable supply. Milwaukee has an abundant water resource in Lake Michigan, a supply that contributes to an attractive and healthy environment. Lake Michigan water is treated for drinking, used and returned to the lake. As a steward of this resource, the Milwaukee Water Works uses sustainable practices such as supply side conservation, limiting leaks and preventing water waste, energy conservation and operational efficiency to ensure the long-term availability of safe and affordable drinking water. For more information on the Milwaukee Water Works please visit