City of Kitchener employs Clevest Mobile Workforce Management

Feb. 21, 2018
Solution will eliminate manual, paper-based forms and reduce driving time between work orders.

TORONTO, FEB 21, 2018 -- Clevest has been selected by the City of Kitchener for Mobile Workforce Management technology to manage their field operations and improve service to their 67,000 natural gas and water customers.

The City of Kitchener is a rapidly growing municipality located west of Toronto with the fourth-largest population in Ontario. Kitchener is one of few Ontario municipalities to own and operate its own natural gas and water utility. The deployment of Clevest Mobile Workforce Management will include scheduling and dispatch, customer appointment booking, and Google Maps navigation. Clevest's software will interface with the utility's SAP enterprise systems to move gas and water service orders and asset inspection workflows out to the field, as well as water heater installation and maintenance activities.

"We are pleased to collaborate with the City of Kitchener on their workforce automation project" stated Julien Marin, VP of North American Sales for Clevest. "Helping the City of Kitchener eliminate paper-based processes and automate their field operations will provide important operational efficiencies and cost savings to the municipality."

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"When we decided to automate our workforce, we knew we needed a solution that was user friendly and would be easily adopted by our team," explained Mike Bolger, Manager of Systems Architecture and Development at the City of Kitchener. "The Clevest solution also met our requirements to support work orders generated by our SAP systems. We anticipate better traceability and integrity of our data, along with efficiency improvements in work planning and dispatching and improved response times."

Clevest's Mobile Workforce Management software will also provide the ability to capture pictures and GPS coordinates as part of the work order process. The utility plans to deploy the mobile solution to their three business units: gas, water, and water heater rentals.

To date, 220 utilities have selected Clevest to manage their field workers, crews and contractors. Combined, the Clevest solution serves 100M+ consumers through 12,000+ mobile workers and 1,200+ dispatchers. Learn more at