City of Monroe Public Works builds smart water future with Sensus

Feb. 7, 2017
Municipality predicts significant cost savings and improved customer service. 

RALEIGH, NC, FEBRUARY 7, 2017 -- Nestled in the shadow of the Cascade Mountain range, the City of Monroe, Washington is a small community growing at a rapid pace. And with new growth comes the need for new infrastructure to support it. That's why the City of Monroe Public Works Department is using smart water technology from Sensus, a Xylem brand, to update its infrastructure, reduce leaks and change the conversation with its customers.

Recognizing an opportunity to improve its ability to detect water leaks, the department recently began an upgrade of its existing system to one that would simplify the tedious process of detecting and resolving them. Using Sensus technology, technicians now have access to real-time data that enables them to detect the source in mere seconds.

"We've already begun using the Sensus leak detection capabilities, and the results have been amazing," said Jakeh Roberts, operations and maintenance manager, City of Monroe. "Reducing the time it takes for our technicians to identify leaks enables us to apply their time to other important projects. We can see where the water is going in a way that wasn't available before, with the potential for significant cost savings."

The City of Monroe's smart water system is comprised of Sensus OMNI® and iPERL® water meters as well as the FlexNet®communication system and Sensus Analytics, all managed by Sensus Software as a Service (SaaS).

"Among other things, the Sensus system enables our customer service staff to see real-time usage so they can explain leaks to customers instead of having to guess at the source," said Roberts. "Functionally, it makes for a completely different conversation."

With 75 percent of the upgrade now complete, the City of Monroe's new system has already significantly enhanced its services. More importantly, it positions the city's water infrastructure to support continued growth and future development.

"With the local service and response time provided by Sensus distributor Ferguson, we deployed a solution that immediately benefited our technicians and our customers," said Roberts. "The Sensus solution now serves as the backbone of our water infrastructure, allowing us to capitalize on our city's growth and deliver better customer service across the community both now and in the future."

About Sensus
Sensus helps a wide range of public service providers—from utilities to cities to industrial complexes and campuses—do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at

About Xylem
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services, and agricultural settings. With its October 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics to its portfolio of solutions. The Company's nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2015 revenue of $3.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all—that which occurs in nature. For more information, please visit