COLUMBIA, SC. September 4, 2002 -- SCT, a provider of e-business solutions and services, announced that they have signed a contract with the City of Columbia, SC.
The contract amount in excess of $2 million dollars is for services and software, including the SCT Banner Advantage Customer Information System (CIS), accompanied by four solutions in the CRM Essentials software solutions family, SCT's utility-specific client relationship management (CRM) solution.
The contract was signed during SCT's third fiscal quarter, which ended June 30, 2002. The City of Columbia selected the Banner solution not only to help improve service levels for its 100,000 water and sewer customers, but also to enable them to add storm water customers as a billed service for the Richland County area.
With this comprehensive customer care and billing offering, surrounded by utility-specific CRM functionality, the city should be able to streamline business processes and provide world-class service to its customers.
Banner's comprehensive reporting functions will further increase the City's capability to monitor daily operations and manage long-term business activity. "We knew we had outgrown our current system, and wanted to implement a new technology solution that would not only satisfy our business objectives, but would also provide a new level of service to our customers.
Using SCT's solution will give our customers not only a true knowledge resource, but also an easier, more efficient way to check their account information online. This is an important first step in escalating our customer service standards," said John Dooley, director of utilities for the City of Columbia.
"We look forward to working with a local and experienced provider who understands our industry and the current and future requirements of our customers." "Being able to contribute to the Columbia community and further enhance the local economy have been a goal of SCT's for some time," said John Gregg, president of SCT energy and utilities solutions.
"We are thrilled to have contracted with the City of Columbia and we welcome them as a valued participant in the pursuit of excellence. The City can clearly benefit from SCT's unparalleled experience of nearly 30 years in this industry, with over 200 successful energy and utility clients. We anticipate a great relationship between SCT and the City as we help our own municipality achieve its business goals."
About the City of Columbia
Greater Columbia, South Carolina, has more than 583,000 residents, a number that is expected to increase to 648,700 by the year 2010 and to 1,000,000 by 2025. The water department for the City serves more than 500,000 individuals living in the Columbia area. For more information about Columbia, SC, visit http://www.columbiasc.net/
About SCT
SCT provides advanced solutions and software for utilities and energy service companies. SCT strategically teams with energy and utility companies to enhance customer care and billing activities by reducing total cost of ownership, improving customer satisfaction, and increasing operational efficiency.
The products and services of SCT support more than 92 million utilities accounts worldwide, and generate over 38 million utility services bills each month. SCT also serves the higher education market. SCT has approximately 2,100 employees and serves nearly 1,500 clients worldwide.
SCT is headquartered in Malvern, Pa., in the Greater Philadelphia area. The energy and utilities division is based in Columbia, SC. For more information, visit www.sct.com/industrysolutions/utilities/index.htm.
