QuickChat | Text Alerts for Water Utilities
WaterWorld Editor-in-Chief, Mandy Crispin, spoke with the Implementation Manager of TextPower at ARCOS, Dee Glander, the. Glander talks about her expertise in setting up new customers with the power of text communications for utilities, especially in the water industry. Why text messaging is important may be a little more important than understood at first glance. Watch to learn more about the power of text messaging, how other water utilities are using the power of texts, what the benefits are, and how heavy a lift it is to start.
To learn more about TextPower, click here.
Timestamps
- 0:15 | Why text messaging or SMS?
- 2:00 | Why can’t utilities just use social media because that has the same degree of immediacy?
- 2:45 | How are water utilities using SmartAlerts?
- 4:25 | What about the implementation and how long it would take to get SmartAlerts up and running?
- 6:45 | Is this saving money or is it simply a resource for communications?
- 7:32 | How do the utilities gain buy in from their customers?
- 8:04 | Have you gotten any feedback from utilities on feedback they get from their customers after implementing text notifications?
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