NJ water commission to implement new customer, billing solution

Sponsored by


CLIFTON, NJ, and TORONTO, ON, March 5, 2014 -- Passaic Valley Water Commission (PVWC) has selected the CIS Infinity from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced), to replace its legacy customer information and billing solution (CIS).

Advanced's first client in the state of New Jersey, PVWC owns, operates and maintains an extensive water system which enables it to provide potable drinking water to about one million people. The water system includes one water treatment plant and 650 miles of water distribution piping. As a large public potable water purveyor, PVWC is committed to providing its customers with safe, high-quality water and service.

PVWC has been innovative in acquiring other water utilities and selling wholesale treated water and also provides customer service operations, laboratory services and maintenance services for a number of other water utilities and jurisdictions. As a utility that seeks to achieve excellence throughout the organization, PVWC engaged in an extensive search for a CIS solution to assist in the accomplishment of its vision, mission, goals, and objectives.

"Our increased demand for data analysis, integration, ease of use, and operational improvements dictated the need for process and system upgrades," said Joseph Bella, Executive Director of Passaic Valley Water Commission. "PVWC's existing CIS could not meet these demands without substantial enhancements. CIS Infinity is the solution we were looking for as it provides the necessary system functionality to meet the requirements of PVWC."

CIS Infinity will replace PVWC's existing billing system and will be integrated to downstream applications such as: GIS, Meter Reading, Lockbox, and PVWC's Financial Software. In addition, CIS Infinity will provide automation in the areas of billing, collections, customer contact, reporting, and security. PVWC is also implementing Infinity.Link, Advanced's customer self-service solutions as well as Infinity.Mobile for mobile service order management.

See also: "Trending Technology: The Growing Benefits of Web- and Cloud-Based Customer Service"

About Advanced and Harris

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. For more information, visit www.advancedutility.com.

###

Sponsored by

TODAY'S HEADLINES

Industrial water market targeted by SUEZ Environnement investment

SUEZ ENVIRONNEMENT, through its subsidiary Degremont, has taken shares in Evatherm, a Swiss engineering company specialised in evaporation and crystallization technologies.

Wastewater contract worth €2m in Portugal awarded to Acciona

Acciona Agua has been awarded a contract to design, build and start up a wastewater treatment plant at Vila do Bispo in the Algarve, which will service a population of 14,000 inhabitants...

RO membrane elements help Ghanaian beverage firm stop downtime

After suffering from filter clogging and facility downtime, North Ghana drinks company Mazareka turned to German company LANXESS to take delivery of reverse osmosis (RO) filter elements to supply clean drinking water...

Historic CWA settlement to prevent millions of gallons of sewage discharges into SF Bay

EPA announced a Clean Water Act settlement requiring the East Bay Municipal Utility District and seven East Bay communities to conduct extensive system repairs aimed at eliminating millions of gallons of sewage discharges into San Francisco Bay.

FOLLOW US ON SOCIAL MEDIA