NJ water commission to implement new customer, billing solution

Sponsored by

CLIFTON, NJ, and TORONTO, ON, March 5, 2014 -- Passaic Valley Water Commission (PVWC) has selected the CIS Infinity from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced), to replace its legacy customer information and billing solution (CIS).

Advanced's first client in the state of New Jersey, PVWC owns, operates and maintains an extensive water system which enables it to provide potable drinking water to about one million people. The water system includes one water treatment plant and 650 miles of water distribution piping. As a large public potable water purveyor, PVWC is committed to providing its customers with safe, high-quality water and service.

PVWC has been innovative in acquiring other water utilities and selling wholesale treated water and also provides customer service operations, laboratory services and maintenance services for a number of other water utilities and jurisdictions. As a utility that seeks to achieve excellence throughout the organization, PVWC engaged in an extensive search for a CIS solution to assist in the accomplishment of its vision, mission, goals, and objectives.

"Our increased demand for data analysis, integration, ease of use, and operational improvements dictated the need for process and system upgrades," said Joseph Bella, Executive Director of Passaic Valley Water Commission. "PVWC's existing CIS could not meet these demands without substantial enhancements. CIS Infinity is the solution we were looking for as it provides the necessary system functionality to meet the requirements of PVWC."

CIS Infinity will replace PVWC's existing billing system and will be integrated to downstream applications such as: GIS, Meter Reading, Lockbox, and PVWC's Financial Software. In addition, CIS Infinity will provide automation in the areas of billing, collections, customer contact, reporting, and security. PVWC is also implementing Infinity.Link, Advanced's customer self-service solutions as well as Infinity.Mobile for mobile service order management.

See also: "Trending Technology: The Growing Benefits of Web- and Cloud-Based Customer Service"

About Advanced and Harris

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. For more information, visit www.advancedutility.com.


Sponsored by

Did You Like this Article? Get All the Water Industry News Delivered to Your Inbox or Mailbox

Subscribe to one of our magazines or email newsletters today at no cost and receive the latest information.


Uninterruptible power supply supports new Severn Trent Water lime plant

Utility Severn Trent Water has contracted MWH Global to install a new Lime plant as part of a £34 million scheme to update the Bamford Water Treatment Works and meet future raw quality challenges...

Texas water orgs partner to build Water Innovation Clearinghouse, Demonstration Hubs

The Texas Desalination Association and AccelerateH2O have partnered to implement innovative water supply solutions. The Texas Water Innovation Clearinghouse will expedite knowledge-sharing, problem-solving and access to resources and the formation of collaborations.

American Water participates in 'Imagine a Day Without Water' event

American Water announced its participation in the Value of Water Coalition's national advocacy and educational event, "Imagine a Day Without Water."

EPA awards $10M, five-year grant for Great Lakes Coastal Wetland Monitoring Program

The Environmental Protection Agency recently announced that it has awarded a $10-million, five-year grant to Central Michigan University to continue implementation of its Great Lakes Coastal Wetland Monitoring Program.




© 2015. PennWell Corporation. All Rights Reserved. PRIVACY POLICY | TERMS AND CONDITIONS