Online billing, payment option helps improve WA water district customer service
Woodinville Water District adopted doxo's new mobile and online billing and payment option to improve customer service.
SEATTLE, WA, Sept. 11, 2013 -- A new online billing and payment option from doxo was recently adopted by Woodinville Water District in Woodinville, Wash., that helps customers receive bills and other documents, organize account info and make payments directly from their free personal doxo account.
A customer service application, customers can access their accounts anytime, anywhere online or through doxo's mobile app, so their records and information are always with them. Further, Woodinville announced that paperless adoption through doxo surpassed five percent of customers in the first ninety days.
"The rapid adoption of doxo by our customers is well above our initial expectations," said Jack Broyles, finance manager at Woodinville Water District. "The added online capabilities of doxo enable us to provide new customer convenience options like secure record-keeping, auto-payment with limits, and even mobile apps; all while helping reduce operational expenses and cut paper waste."
Woodinville Water District customers can connect on doxo here or by downloading the iPhone or Android app.
"We're very pleased to have Woodinville Water District on the network, and even more pleased with the results they're achieving," said Roger Parks, co-founder and vice president, provider success at doxo. "doxo simplifies customer interactions and dramatically increases paperless adoption without the complexity and expense of traditional enterprise software."
doxo makes it easy for businesses to connect and interact with their customers. With doxo, consumers can securely manage service provider accounts, receive and store documents in an easily accessible free, cloud-based digital file cabinet and make payments – online or through the doxo mobile app. Businesses of all types – finance, utilities, healthcare, banking, insurance, and more – use doxo to connect to customers to boost online and mobile engagement, accelerate paperless adoption, and get paid faster. Headquartered in Seattle, doxo is venture-backed by leading firms Mohr Davidow Ventures, Sigma Partners, and Bezos Expeditions. For more information visit: www.doxo.com.