Ithaca, NY water utility discovers pool-sized water leak with Sensus technology

Nov. 29, 2016
Bolton Point goes from estimated billing to detecting leaks overnight.

RALEIGH, NC, NOVEMBER 29, 2016 -- It took only a few days for Bolton Point Water System to see the results of their new Sensus smart water technology. As data started flooding in, they noticed that one home went from using no water to running 100 gallons per hour over the course of three days. That's 7,400 gallons of lost water -- which is enough to fill an average-sized pool. Problem is, the property doesn't have a pool and the homeowner was out of town.

"When we couldn't reach the customer by phone we sent an operator to check on things," said Steve Riddle, distribution manager for Bolton Point Water System. "Turns out, while the owners were away, a hose was turned on and left running in the yard. Without the new technology to alert us, who knows how much more water would have been wasted or how high their bill would have gone?"

Only a few months ago, Bolton Point relied on customers to read their own meters, write down their water usage on postcards and mail them back to the utility. Ten to fifteen percent of customers failed to send in their cards so bills were estimated based on previous use. That made it difficult to get a full picture of water usage.

"We needed an end-to-end solution and partners we could count on," said Riddle. "Sensus had the answer and our other partners at Saks and HD Supply helped us seamlessly deploy a system where we saw results on day one."

Sensus builds intelligence into every point of a smart water system. From advanced metrology and sensors, to communication networks, to the analytics and software that empower utilities to make smarter decisions—the integrated solutions put advanced water management within reach.

The Bolton Point approach includes OMNI® and iPERL® meters, the FlexNet® communication system and data analytics all managed by the Sensus Software as a Service (SaaS) solution.

Thanks to Bolton Point's new technology, its more than 7,000 customers can enjoy abundant water without being flooded by leaks or high water bills.

About Sensus
Sensus helps a wide range of public service providers -- from utilities to cities to industrial complexes and campuses—do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at

About Xylem
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services, and agricultural settings. With its October 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics to its portfolio of solutions. The Company's nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2015 revenue of $3.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands. The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all—that which occurs in nature. For more information, please visit

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